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“Are the Balanced Scorecard and the EFQM Excellence Model mutually exclusive or do they work together to bring added value to a company?”

Are Quality models and the Balanced Scorecard approach compatible?

What do the two schools of thought have in common; and how can they be leveraged together to maximise benefits of both?

This white paper explores the two approaches to understand the unique characteristics of each; and assess the potential benefits of integrating quality models and the Scorecard framework.

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