Description of service provided:

• Conducted an audit (based on interviews and surveys) to identify the barriers to effective implementation of the organisation’s strategy;
• Facilitated an engagement forum to gather insights and inputs on the root causes of the necessary change;
• Conducted working sessions with cross-functional teams to develop solutions to strategic issues;
• Hot-housed the approved solutions with a pilot in a contained business line; gathered feedback to refine solutions for further roll out;
• Developed a case for change including a detailed cost/benefit analysis;
• Rolled out an awareness campaign and training programme supported by key internal change agents brought into the programme;
• Rolled out the implementation to other areas of the business;
• Conducted a follow-on audit after 12 months to track progress, results and level of change achieved.