Client Case 08
Organisation: A regional insurance company
Summary: Strategy Implementation
Description of service provided:
- Developed a strategy execution framework;
- Clarified and translated the strategy into actionable objectives;
- Ensured leadership consensus on the strategic priorities;
- Facilitated ideas generation and prioritisation of initiatives to identify the critical few to be implemented;
- Developed accountability model and appointed change leaders for the key strategic initiatives;
- Developed a Change Management plan including communication and engagement activities across multiple audiences;
- Worked with a marketing agency to develop communication tools and intranet to encourage greater organisational engagement with the strategy;
- Facilitated engagement and mobilisation events to build awareness for the change;
- Set up the programme management office – structure, framework and process; and trained the project managers;
- Audited master plans, and supported the leaders through approval stage and resource allocation process;
- Facilitated Plan-Do-Review sessions with implementation team;
- Facilitated several conflict resolution sessions;
- Set up a mechanism to track, monitor and measure the change and benefits realised.