Description of service provided:

• Developed a strategy execution framework;
• Clarified and translated the strategy into actionable objectives;
• Ensured leadership consensus on the strategic priorities;
• Facilitated ideas generation and prioritisation of initiatives to identify the critical few to be implemented;
• Developed accountability model and appointed change leaders for the key strategic initiatives;
• Developed a Change Management plan including communication and engagement activities across multiple audiences;
• Worked with a marketing agency to develop communication tools and intranet to encourage greater organisational engagement with the strategy;
• Facilitated engagement and mobilisation events to build awareness for the change;
• Set up the programme management office – structure, framework and process; and trained the project managers;
• Audited master plans, and supported the leaders through approval stage and resource allocation process;
• Facilitated Plan-Do-Review sessions with implementation team;
• Facilitated several conflict resolution sessions;
• Set up a mechanism to track, monitor and measure the change and benefits realised.